JULES Backpack – Black

J E M M A stands by all of our products. For full-price merchandise shipped within the USA, we offer easy returns or exchanges within 14 days of delivery date. Items returned outside this period will not be accepted. 

NOTE: All Sale Items including any site-wide promotions eg. Sample Sales, Seasonal Sales, Black Friday and international orders are Final Sale.

To begin a return, exchange or store credit, please email returns@jemmabag.com with your 1) Order Number 2) Reason for Return 3) Choice of Return, Exchange or Store Credit. If you return an item and the reason for return is not a result of a manufacturing defect, a returns fee of $20 will be deducted from your refund to cover shipping and restocking fees. There are no fees for Exchange or Store Credit.

Product returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, i.e. found to be damaged, shows signs of wear, or is without original tags, straps or packaging. If your return is not accepted, it will be sent back to you and a refund will not be issued.

Please note we do not accept any liability if the product is lost or damaged during its return passage to us.

JEMMA offers a lifetime warranty against manufacturing defects in materials or workmanship. If your bag has a qualifying defect, we will repair or replace it at no cost. This warranty does not cover normal wear and tear, misuse, or accidental damage.